Refund policy

At VIBE RANTE, we aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

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1. Eligibility for Returns

We accept returns only under the following conditions:

The product received is damaged, defective, or incorrect.
The issue is reported within 48 hours of delivery.
The product is unused, unwashed, and in its original condition with all tags intact.

📌 Products showing signs of wear, stains, perfume smell, or alteration will not be eligible for return.

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2. Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable and non-refundable:

Bodysuits
Swimwear
Inner wear
Clearance or Sale items
Custom-made or altered products

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3. How to Request a Return

To initiate a return, please contact us at info@viberante.com within 48 hours of receiving your order with:

Order ID
Clear images or videos of the product showing the issue
A brief description of the problem

Once approved, our team will guide you through the return process.

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4. Refund Process

Refunds are initiated only after quality inspection of the returned product.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original mode of payment.

🚫 Cash-on-Delivery (COD) orders will be refunded via bank transfer or store credit, as applicable.

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5. Exchange Policy

Exchanges are allowed only for size issues, subject to stock availability.
Exchange requests must be raised within 48 hours of delivery.
Only one exchange per order is permitted.

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6. Shipping Charges

Shipping charges are non-refundable.
In case of approved returns due to defect or incorrect product, reverse pickup will be arranged by VIBE RANTE.
For size exchanges, customers may be required to bear shipping charges.

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7. Order Cancellation